Our Pillars


How significant is training for Employees?

We understand this is a question countless organizations ask as they check at the return on investment!  We have the answer: Crucial!

“The Only Thing Worse Than Training Your Employees and Having Them Leave Is Not Training Them and Having Them Stay” Henry Ford

We understand the importance Skilling, Re-skilling and Up- skilling employees as an essential component of the business to maintain a competitive edge in this competitive global market.

We just don’t train! Our training programs tailored based on your organization gaps and goals.

We monitor and evaluate process within a defined timeframe.

We focus on results that empower your employees with knowledge, skills and tools that stimulate productivity. We aware that the modern organization is forced to operate in a volatile, uncertain, complex and ambiguous business climate and there lies the value of training in the opportunity to strengthen and boost individual performance within their roles and responsibilities.


Identify your problems but give your power and energy to solutions. – Anthony Robbins

Given the current state of businesses environment, it’s certain that most organizations are seeking to need to find ways to make room for effective operations in order to generate more revenue, keep costs low and remain ahead of the curve in this competitive market.  To be Proactive and not Re-active!

We make it happen!

We recognize that Without Strategy Execution is Aimless. Without Execution Strategy is Useless – Morris Chang.

Customer service strategy is an important part of the business plan, we help organizations curate service focused strategy rather than product oriented strategy. Service mindset enable organizations to offer the right service for the customer, communicate innovative ideas in a more tangible and proactive way. 

We understand that culture eats strategy for breakfast and strategy without execution it is the slowest route to victory, and tactics without strategy is the noise before. We apply our extensive knowledge in customer experience to audit and map existing processes, we design new strategy, we revamp strategy and implement in a data-driven and evidence-based approach and we employ a variety of tools and methodologies to ensure that our recommendations are based on the most recent evidence.


“Coaching is an invaluable tool, it’s the universal language of change and learning”

We help Professionals clarify their WHY in order to unlock their potential and maximize individual performance.

Leadership is a Journey!

Leaders bring in the weather! We empower you to level up your self-awareness ability and consciously learn how to maximize your own leadership style to influence performance, produce more leaders and deliver results.

Our focus is to enhance your leadership journey to Discover, Re-cover, Uncover and Cover a “Leadership framework of Leading with a Coaching Mindset.”

To excel at the highest level, or any level you need to believe in yourself, one of the biggest contributors to your self-confidence is coaching. As a customer experience employee, it helps you become more comfortable with yourself, and bring more of yourself into the workspace. It helps increase productivity, assertiveness, resilience and performance.

animal hospital
focus hospital.
talanta institute
rfh hospital
focus kenya